Minggu, 02 September 2012

[A436.Ebook] Free PDF The Adventure of Silver Blaze - Annotated Version (Focus on Sherlock Holmes Book 13), by Arthur Conan Doyle

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The Adventure of Silver Blaze - Annotated Version (Focus on Sherlock Holmes Book 13), by Arthur Conan Doyle

Arthur Conan Doyle’s Sherlock Holmes is perhaps the world's most famous detective. The 'Focus on Sherlock Holmes' series is devoted to bringing the books to an even wider audience.

George Cavendish has added explanations as footnotes to help those readers who are not familiar with some of the phrases used by the author and his characters -- after all the stories were written over 120 years ago. Some of the author’s phrases are still in use in modern-day British English and these are described to make the text clearer to English speakers from outside of the UK, or to those who do not speak English as a first language. Also included is some background information on places, names and terms used in the story.

It is not essential to consult the notes when reading this book, however, it is hoped that the explanations will enhance the reader’s enjoyment of this story by giving them some insights that might otherwise have been missed.

The books all feature Sidney Paget’s original drawings that were included when the stories were first published, a map showing the main locations mentioned in the stories and a timeline of the period.

  • Sales Rank: #1335427 in eBooks
  • Published on: 2012-05-08
  • Released on: 2012-05-08
  • Format: Kindle eBook

Most helpful customer reviews

0 of 0 people found the following review helpful.
Finally, real hyperlinked annotations in the Kindle version
By Tek2000
Is there anyone who needs a review of probably the 2nd most famous story in the canon other than the Hound of the Baskervilles? And this one is mainly famous for what the hound didn't do....
So I won't get into that. This is finally a real annotated with hyperlinked, clickable (forward and backward) annotations and plenty of the original illustrations. The illustrations are also nicely sized, and not as small as many of the cheaper versions are using. Of course, these stories are only available one story at a time, and the entire canon is not yet available. The first two short story collections are complete, if a bit pricey by the time you're done buying them. Also, the annotations tend towards clarifications of obsolete word usage more than interesting tidbits and such. It's not Baring-Gould or Klinger, but there is enough here to help new readers get the gist without a lot of aggravation. Formatting includes italics.

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[L705.Ebook] Ebook Free Management and Business Research, by Mark Easterby-Smith, Richard Thorpe, Paul R Jackson

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Management and Business Research, by Mark Easterby-Smith, Richard Thorpe, Paul R Jackson

Now in its Fifth Edition, this much-loved text offers theoretical and philosophical depth as well as insights into practice. 

The text covers the entire research process in an accessible way and provides critical, thoughtful treatment of important issues like ethics and politics, making it an invaluable companion for any business and management student

New to the Fifth Edition: 

  • Expanded to include examples from across business and management including Marketing, International Business and Psychology
  • Up-to-date, international examples and cases from a range of countries
  • Introductory chapter looks at writing proposals in detail
  • Chapter on the literature review now includes how to critically review
  • Move towards new technologies and social media including discussion of wikis and cloud sourcing
  • Improved structure and flow, with three chapters on qualitative methods and three on quantitative methods
  • Additional practical exercises which are linked to key research tasks throughout

The companion website (https://edge.sagepub.com/easterbysmith) offers a wealth of resources for both lecturers and students including, for lecturers, an instructor's manual and PowerPoint slides and, for students, author podcasts, journal articles, web links, MCQs, datasets and a glossary.

  • Sales Rank: #87780 in Books
  • Published on: 2015-05-20
  • Released on: 2015-05-09
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.43" h x .94" w x 7.68" l, 1.85 pounds
  • Binding: Paperback
  • 400 pages

Review
This excellent book provides one of the most comprehensive and hands-on treatises of the entire research process. It views research as craftwork that requires continuous development and perfection of skills. Therefore, this book speaks to a broad audience of both junior and more seasoned researchers in management and business studies. If you have time to read only one book on how to undertake academic research, this is the one! (Rebecca Piekkari)

This excellent book covers the theory and practice of research in an accessible and engaging way, making it the perfect choice for both novice and experienced researchers in the field of business and management (Dr Lisa Anderson)

About the Author
http://www.lums.lancs.ac.uk/dml/profiles/64/

Richard Thorpe is Professor of Management Development and Pro Dean for Research at Leeds University Business School. His research interests have included: performance, entrepreneurship, knowledge and leadership as well as research methods in management research.  His early career as a management trainee on a Clarks programme informed the way his ethos has developed. Following a period in industry his first academic appointment was as a researcher at Strathclyde University in the Pay and Reward Research Centre. There, as a consequence of the research conducted he developed close links with practitioners, intermediaries and policy makers, something he has strived to maintain as his career progressed. Common themes in his work are: a strong commitment to conducting research in collaboration with practitioners; a focus on action and change; an interest in and commitment to the development of doctoral students and the development of capacity within the sector. Richard has been past president and chair of the British Academy of Management and member of the ESRC Training and Development Board. He is currently chair of the Society for the Advancement of Management Studies.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Three Stars
By Kenia Zamarripa
Works good for reference in marketing classes

1 of 1 people found the following review helpful.
For a resource text book, lacks page numbers
By John Hope
Purchased the Kindle edition for my current Msc studies and had intended to use it on my Ipad. However only noticed when wanting to cite information that the Kindle version does not have page numbers like the printed version.

Whilst it contains all the information of the printed version, it is useless for citation purposes. So now I have to invest double to obtain a printed version just to be able to cite/reference sections of the material in the publication.

1 of 1 people found the following review helpful.
Difficult
By Kristine Bwonda
This book is just difficult. It is hard to read, and hard to follow. It's as if the authors have their own language that they never let you in on.

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Selasa, 28 Agustus 2012

[B981.Ebook] Download Ebook NLP: Neuro Linguistic Programming: Re-program your control over emotions and behavior, Mind Control, by Fred Cremone

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NLP: Neuro Linguistic Programming: Re-program your control over emotions and behavior, Mind Control, by Fred Cremone

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NLP: Neuro Linguistic Programming: Re-program your control over emotions and behavior, Mind Control, by Fred Cremone

Have you been struggling with trying to change behaviors but seen no real success? What is it that makes lesser desired behaviors so difficult to change? Addictions, unexpected outbursts of anger or frustration and chronic procrastination are just a few of the behaviors that can take hold of your life and make everyone around you miserable. It can actually tear down your health and cause even more issues that are difficult to fix. Download this book TODAY and: -Learn how much emotions can drive behaviors -Find out how to discover what is behind your bad behaviors -Learn how to set reasonable goals for desired changes -Learn how behavior modification can be done at home, work or anywhere you choose -Find out to get control of less than desirable behavior permanently and quickly Not being in full control of your emotions can be very draining and can make life more of a grind than it needs to be. No matter what the emotions might be, if they are constantly in high gear it causes stress and anxiety. Out-of-control emotions are the biggest reasons behind road rage, domestic violence and increased or high blood pressure. Elevated blood pressure from constant bouts of anger and stress can easily lead to heart attacks and strokes. How can you protect yourself from health related problems from a simple lack of emotional control? Download this book NOW and: Learn how to get off the emotional roller coaster. Find an easy way to recognize unhealthy emotional response and deal with it at the time. Learn how to use physiology to change emotional states immediately. Find out how NLP can positively change your emotional landscape for good. Learn how to start making the changes you need to live a calmer and happier life right away. This book will show you how to use NLP to get control of behaviors and emotions with very little time and effort. You will wonder why you never tried it before. Get started today! ***Limited Edition*** Download your copy today!

  • Sales Rank: #2403595 in Books
  • Published on: 2015-04-08
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .16" w x 6.00" l, .23 pounds
  • Binding: Paperback
  • 68 pages

Most helpful customer reviews

0 of 0 people found the following review helpful.
This one is terrible. Poor writing and poor content
By RABIH kHOURI
I have read several books on NLP. This one is terrible. Poor writing and poor content. Went straight to the trash... Save you money, buy a proper book on this fascinating topic

0 of 0 people found the following review helpful.
Much better books on NLP to be read
By R. Rivers
Not a very well written book. Very lacking in substance. Much better books on NLP to be read.

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Senin, 27 Agustus 2012

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The Damascus Chronicle of the Crusades: Extracted and Translated from the Chronicle of the Ibn Al-Qalanisi, by Ibn. Translated

  • Published on: 1932
  • Format: Import
  • Original language: English
  • Binding: Hardcover
  • 368 pages

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Looking for a conversational and easy-to-follow book that walks you through the most important nursing concepts and helps you apply them in practice? Then look no further than Concepts for Nursing Practice, 2nd Edition! Written by conceptual learning expert Jean Giddens, this innovative interactive text explains 58 of the most common nursing concepts ― including six all new concepts ― that span the areas of patient physiology, patient behavior, and the professional nursing environment. Featured exemplars for each concept are also discussed to help you more easily understand the concepts and apply them to the clinical setting. In addition to more concepts and featured exemplar sections, this new second edition also boasts a more intuitive organization and review questions for both RN and LPN/LVN programs. In a nutshell, Concepts for Nursing Practice, 2nd Edition is not only the key to understanding nursing concepts, it’s also the way to hone your clinical reasoning skills and be confidently prepared for almost any workplace situation.

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  • Logical organization of concepts into units and themes helps readers form immediate connections among related concepts – a key to conceptual learning.
  • Original concept illustrations give readers visual cues to understanding and making connections across concepts.
  • NEW! Six all-new concepts ― spirituality, self-management, sleep, hormonal regulation, fatigue, and health disparities ― cover a broader spectrum of nursing practice and provide added flexibility across a variety of nursing programs.
  • NEW! Featured exemplar sections highlight selected exemplars related to each concept and provide a brief synopsis of the exemplar.
  • NEW! Expanded resources for LPN/LVN programs include unique student review questions to offer additional study assistance.
  • NEW! Revised format for Health and Illness concepts includes concise and consistent explanations of conditions across the lifespan along with the rationale for care.
  • NEW! Revised format for Health Care Recipient and Professional Nursing/Health Care concepts provides streamlined explanations of conceptual material in a more logical order.
  • NEW! Renamed theme on Resilience (formerly Coping and Stress Tolerance) emphasizes this increasingly important aspect of personal responsibility in health and illness.

  • Sales Rank: #39843 in Books
  • Published on: 2016-02-19
  • Original language: English
  • Number of items: 1
  • Dimensions: 10.90" h x .70" w x 8.50" l,
  • Binding: Paperback
  • 576 pages

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  • Sales Rank: #11064437 in Books
  • Published on: 2000
  • Original language: Spanish
  • Binding: Perfect Paperback

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Hot Prospects: The Proven Prospecting System to Ramp Up Your Sale, by Bill Good

Whatever good or service you're selling, five likely customers are worth a hundred random names. No one can help you find new business by finding those five -- or five hundred, or fifty thousand -- best-qualified customers better than Bill Good.

For over a decade, Bill Good's guide to increasing new business by finding the right prospective customers has been an invaluable resource to people in every imaginable profession involving selling. Now completely revised and updated to include lessons on how email, fax machines, and the Internet can be incorporated into an effective prospecting and selling campaign, it is the most valuable tool a salesperson can own.

Anyone who does any prospecting or selling by phone -- from securities, insurance, and real estate to fund-raising -- knows the frustrations and rejections inherent in "cold calling." Many people come to fear it. But why should this be so? Certainly there are people out there who need and want the product you're selling. If only you could more efficiently generate a list of just those people, weed out the hopeless cases, and launch a simple and highly effective campaign to win them to your side. Prospecting Your Way to Sales Success shows you how to do just that. Bill Good draws on all he's learned from a long, successful career teaching companies and individual entrepreneurs how to create successful prospecting campaigns. He jettisons the stale, old-school, don't-believe-a-customer-who-says-no philosophy for a plan of attack that finds good prospects while quickly screening out unqualified, uninterested customers. From the first contact to the final close, Bill Good will help you design a complete, customized prospecting campaign.

In this new revised edition, bursting with fresh ideas for incorporating new media and new technologies into his proven campaign strategies, Bill Good has updated a classic and given salespeople everywhere a book they can't afford to live without.

  • Sales Rank: #221883 in Books
  • Brand: Brand: Scribner
  • Published on: 2011-03-09
  • Released on: 2011-03-09
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .80" w x 6.00" l, .89 pounds
  • Binding: Paperback
  • 272 pages
Features
  • Used Book in Good Condition

Review
"Bill Good's approach and thinking helped propel my career as a financial advisor at Merrill Lynch and enabled me to move into sales management. Read "Hot Prospects" and Bill Good will help you do what I did." -Keith A. Vanderveen, Midwest Regional President, Wachovia Securities

"If you want your sales to pick up, you need to pick up this book. Crack it open and get ready to work! Bill Good, the master of marketing and prospecting, will walk you down the road to success." -Chris Gardner, CEO, Chris Gardner International Holdings, bestselling author of "The Pursuit of Happyness"

"Thanks in part to Bill Good's first book on prospecting I have been part of Wall Street's "Number 1 Team." Read "Hot Prospects" and learn how to work your way up the sales ladder." -Ira Walker, Senior Vice President - Investments, UBS Financial Services Inc.

"When it comes to prospecting and marketing, Bill Good is the master. He prospected me until I had a one inch thick file of "Bill Good letters" and he had me sold. Bill Good taught me and mentored me to master my own unique system of prospecting. I have no doubt "Hot Prospects" will help you live and finish rich -- it certainly has helped me. Find what you like and apply it today!" -David Bach, # 1 "New York Times" bestselling author of "The Automatic Millionaire" and "Go Green, Live Rich"

"Finally a selling system that doesn't depend on psyching up your ego. Bill has created a system that really works. Good is great." -Al Ries, co-author of "The Origin of Brands"

"What I learned from Bill Good has made me a multimillionaire." -John F. Reutemann, Jr., CLU, CFP(R) Tax and Financial Management Consultant

About the Author
Bill Good is the president of Bill Good Marketing, Inc., a sixty-five-person firm based in South Jordan, Utah, that specializes in helping salespeople worldwide increase their sales or work less. He is also the creator of the Bill Good Marketing System, a computer-based client marketing, prospecting, and office management system designed to coordinate today's modern sales team. He was a Phi Beta Kappa graduate of the University of North Carolina at Chapel Hill and did graduate work in economics at the University of Virginia.

Excerpt. © Reprinted by permission. All rights reserved.
Chapter 1

Prospecting

The Old School vs. the New School

"Don't throw good money after bad."

Bill Good, age nine

My family frequently went to dinner at the S&W Cafeteria in Greensboro, North Carolina. They had some kind of wishing well in the lobby. My brother Ed was throwing handfuls of coins in it. I said, "Ed, quit it! Don't throw good money after bad." As near as I can figure, some fellow who worked for an ad agency overheard my comment. He ran some kind of local ad with a picture of a kid throwing money in a wishing well and used my statement as a slogan. Whatever he was selling never caught on. But within a matter of months, my statement became known worldwide.

Many of the famous statements you have grown up with were actually said first by me. From ages nine to eleven, I was, frankly, precocious. Many of my comments on life were picked up by others and even made into advertising or political slogans. I never received credit or money. By age eleven, I realized that others were profiting from my comments, and so I shut up for a long time. With the publication of this book, however, I decided to accept the recognition due the authorship of these statements. You will find many of them in Bartlett's Familiar Quotations. Look in the author section under "Anon."

You came into sales to sell, but it's not working out that way. Perhaps you wanted to be a financial adviser and help people make their fortune (as well as your own, of course). You didn't think most of your time would be spent making phone calls in an endless search for people with money. And worse, you had no idea that people wouldn't welcome your call. After all, you have ideas that should help people get a better return on their money than they now enjoy.

Or perhaps you're in real estate. You wanted to help people find new homes, not spend hours sitting at an open house that no one attends, or walking door-to-door to meet the neighbors. And just last week, a dog scared you half to death as it lunged at you from under a shrub.

Or you sell life insurance. You know that if you can help one or two families each week protect their assets and provide for their families, you can make a very good living in the process.

You found out in a hurry, of course, that most people really don't want to talk to a life insurance agent. But not even in your most pessimistic brooding about your future did you realize it could be as bad as it really is.

The problem is really driven home to you at your wife's company Christmas party. She had warned you not to talk business, but in the back of your mind, you had an idea that people would at least want to know about some of the new life insurance products on the market.

Drink in hand, you bided your time, then, as expected, someone asked what you do for a living.

"I'm a life insurance agent," you said.

You might as well have said, "I'm a mentally disordered sex offender currently under psychiatric care." The room couldn't have emptied out any faster.

Now, you certainly didn't come into sales to frighten or offend people.

The Problem with Sales Is Prospecting!

Where did all the prospects go? Are there just too many salespeople, or did something happen to scare them off?

Worse, the longer you've been in sales, the more you hate prospecting. Why? They turn you down, reject you. And because they reject you and because prospects are so hard to come by, you try harder and harder. And the harder you try, the more scared they get.

It's interesting that the major problem in sales is not really a problem with sales. It's a prospecting problem. And that problem is scarcity. Most salespeople act as if there are too few good prospects.

The reason you are reading this book is that you don't have enough prospects. If you had all you could handle, you certainly wouldn't be looking at a book on prospecting. Yes, I am very well aware that 99 percent of the salespeople in this country believe that rejection is THE PROBLEM. But that's not it. If you really believed that there were enough prospects for you, would you care if some jerk hung up on you? But since you and most other salespeople believe -- consciously or subconsciously -- that prospects are scarce, then rejection threatens survival. And that hurts.

So rejection is not the problem in sales. Nor is it closing, a lack of product or service knowledge, too high a price, the "competition," or poor company advertising. The problem is scarcity of prospects. But we live in a country of 266 million people. How can prospects be scarce?

Julius Caesar said, "The fault, dear Brutus, is not in our stars, but in ourselves, that we are underlings."

I say, "The reason for a scarcity of prospects lies not in the market but in our method." And that method is one I call the Old School.

The Old School Style of Selling

Every sales trainer I ever had, plus all that I've read, has focused on overcoming objections and on closing. J. Douglas Edwards, perhaps the best of what I call the Old School trainers, preached that "half of your sales will be made after the prospect has said no six times." Mona Ling, a prominent trainer in the insurance industry, promotes "tested answers" to life insurance objections. A flyer promoting a set of cassette tapes came across my desk recently featuring a photo of the trainer and the back end of his car. His vanity license plate said, "CLOSER."

This concentration on closing and overcoming objections has defined a lifestyle for countless millions of salespeople. In order to understand fully the fact that this is not another book in that tradition, I do think we should spend a few minutes highlighting the Old School. Then you will understand what my system isn't.

Old School Teachings

If you have been around sales more than one day, I am certain you have heard one or more versions of the three principles summarized below. I personally have no idea where I first heard them and doubt if anyone should be given credit, or blame, as the case may be. At any rate, here are the philosophical foundations of the Old School.

* All buyers are liars.

* Don't believe the prospect until he or she has said no three, six, twelve, or twenty-seven times.

* Every no gets you that much closer to a yes.

As you can well imagine, if you believe these principles, they will affect the way you live your life. If you sell insurance, when the prospect says no, you will press ahead anyway thinking you are that much closer to a yes. If you are a financial adviser or planner and the prospect tells you he or she doesn't have any money now, you won't believe him or her but will charge forward anyway, mining the prospect's evening and your own when the prospect tells you which anatomical portion should receive your solicitation.

Most Old School salespeople, consciously or otherwise, believe and act as if there is a war between buyer and seller, and that your job as seller is to win! "We Shall Overcome" was not just the theme song of the civil rights movement. It's a song the "sales movement" has been singing for generations. It's one reason your call usually isn't welcome. Too many generations of prospects have been overcome.

Applying Old School Principles

If you work in insurance, real estate, most financial services (except, of course, where my company does the training!), appliances, automobiles, or just about anything else, you have most likely been trained in the Old School -- if you have had any training at all. If you have had no formal training, you've still gotten the Old School message. Like a powerful undertow, whenever you put a toe in the sales water, it's tugging on you.

Let's assume, for the sake of argument, that you are a salesperson in a financial services company. Perhaps you sell stocks and bonds. As I am sure you will recognize, the yarn I'm going to spin for you is all too typical. If you don't recognize yourself as the key player, I'm sure you know someone to whom this applies directly.

So let's assume you are fairly new in the business, and your branch manager or sales manager has made it perfectly clear that you are expected to cold call -- that is, phone someone to whom you've never spoken before -- at least five hours a day and probably a couple of evenings each week. On your part, you would much rather wait for someone to call you or at least be provided with twenty or thirty direct-mail leads each week.

But -- as you learn to your dismay -- it doesn't work that way. So you decide to take the plunge one evening when no one is in the office. You sit down at your phone and start calling. Before long, you get Dr. Jones on the phone.

Now, you happen to have heard that Dr. Jones has a $300,000 annual income, lives in a $600,000 home, and that he and his spouse, Dr. Smith-Jones, drive his-and-hers Mercedes. This couple would, of course, be highly desirable customers.

Here's how the usual conversation goes:

YOU: (Ring, ring.)

DR. JONES: Hello.

YOU: May I speak with Dr. Jones, please?

DR. JONES: Speaking.

YOU: Dr. Jones, this is Fred Smithers with Beam of Light Financial Services.

DR. JONES (interrupting): Excuse me, but I am really not interested.

Before continuing with this now classic conversation, let's review your Old School training.

First of all, you will undoubtedly have been trained to persist. In sales school, you probably heard countless anecdotes about how various superstar salespeople have persisted and triumphantly returned with the prized order. Plus, your sales manager or your peers will have surely relayed some or all of these Old School gems of wisdom:

* "No is just a stepping stone on the way to yes."

* "The more nos you get, the closer you are to a yes."

* "No is simply a misunderstanding on the part of the prospect and is just a way of saying that he or she requires additional information."

With these philosophical pearls jangling loose in your purse or pocket, let's pick up on your conversation with Dr. Jones, who was saying:

DR. JONES: I am really not interested.

YOU: Of course you're not interested. If you had been interested, you would have called me, right?

DR. JONES (angrily): I guess I would, but I didn't. So what does that tell you?

YOU: I understand you are not interested, Doctor. But let me just ask you this: What are you interested in?

DR. JONES: I'm not interested in you. I'm not interested in Beam of Light Financial Services. But I'm very interested in my dinner, and besides, I'm busy.

YOU: I understand you're busy. I find that most of my are busy and it's for that reason that...

DR. JONES: (Click. Dial tone.)

YOU: Sigh. (Addressing room at large) I wonder what I did wrong?

From the Old School point of view, you certainly must have done something wrong. Weakness? Wimpy tone in voice? Failure to persist? Insufficient goal orientation? Bad phone breath? Sadly, you recall the words of Old School trainer J. Douglas Edwards, who said that half of your sales would be made after the prospect has said no six times. So sitting there with a long face and with a fly buzzing obnoxiously about the pizza crust on the table, you reflect on the magic number six.

"If only I could have gotten Dr. Jones to say no six times," you say to the fly, "I might have gotten his account. But," you say to the coffee cup with bits of creamer curdling on the surface, "Rome wasn't built in a day."

And so you grind through another eight or twelve calls, and not one sale or appointment do you get. At the end of an hour, you feel as if you have been passed back and forth through a paper shredder. You're tired and discouraged.

Walking toward the door, you make a face at Dr. Jones's prospect card, which you have taped to your phone to remind yourself to call him tomorrow and grind a few more nos out of him.

As you lock up, a terrible thought strikes. There was that videotape you saw in training. What was it the trainer said? Was it, "Don't believe the prospect until he has said no twenty-seven times?" It couldn't have been!

Poor you. You couldn't even get Dr. Jones to say it six times.

What a Way to Make a Living!

Now I submit to you that the Old School is one hell of a way to make a living. If you happen to be brand new to sales and think I exaggerate that people are trained this way, just pick up any other sales book or attend any sales meeting anywhere. (Definite exception: sales organizations that have had my training.)

If you would like to conduct your own tests of Old School methods, by all means verify the following:

1. It's very hard on the salesperson. If you don't already hate prospecting, you probably will -- if you stick to Old School methods.

2. It is very hard on prospects. Why do you think the room empties out when a life insurance agent introduces himself? It's not the product. People buy it every day. It's the sales method. After decades of nail-pulling sales methods, people have finally come to believe that a session with a life insurance agent will be unpleasant. And so it is.

But, lest you think that this school of sales is entirely without redeeming social value, it did serve its purpose. Undoubtedly it came of age in an era in which the old-time peddler could not make more than one call a day. And in the old days, if you didn't sell on that one call, you didn't eat.

Today we live in an entirely different era in sales. Instead of being limited to one call a day, you can cover more territory by phone in an hour than the old-time salesperson could in a week, or even a month. In seconds, you can blast out an e-mail broadcast to prequalified clients and prospects. While you are wrapping up a sale or setting up an appointment, your personal computer can be cracking out twelve letters a minute. And who knows how many people can check your latest price quote on your company's web page?

It's a different world. Yet the old methods, unfortunately, still persist.

This book, however, is most definitely not about this Old School style of selling.

It's about what I'll call the New School.

The New School

The system of prospecting I'm going to outline relies upon two very basic assumptions:

1. There are enough prospects in your market area who are interested and qualified today to make it worthwhile to look for them and to ignore the rest.

By "interested," I mean INTERESTED. Ask a child, "Are you interested in ice cream?" The child's yes is the one I'm talking about. Ask the child, "Are you interested in going into the backyard and weeding the garden?" That no is the one Old School salespeople grind away on in their misguided efforts to convince the child there is some remote benefit in weeding the garden.

By "qualified," I mean "has capability to buy NOW." In different industries, being qualified will, of course, mean different things.

As I pointed out in the Introduction, you need several hundred prospect names. I guarantee you that unless you have an extremely limited market, you can develop a simple way to look for those who are interested and qualified NOW. No problem.

As you will see, we can approach this market in a variety of ways. We can use the telephone, direct mail, fax, e-mail, or almost any combination of the above. But whatever the method, I'll show you how to find prospects who are INTERESTED and QUALIFIED.

2. Not all "buyers are liars." In fact, we'll assume the opposite, that buyers tend to be truth tellers.

The idea that "buyers are liars" is the fundamental assumption on which the Old School is based. The Old School believes that if someone tells you they're not interested, what they really mean is "I need additional information." Or, when buyers tell you, "I don't have any money," what they really mean is "I don't have any money for that idea, but if you come up with another idea, of course I could raise the money."

I call this "translating English into English." And it assumes the prospect doesn't know his or her own mind or is spinning a lie.

Frankly, if you treat people as if they are lying or don't know their own mind, you shouldn't be surprised if they don't respond well to your sales message. Undoubtedly, there are many people out there who will lie to you, who will create a smoke screen to tell you they're not interested when they are, and who will rely on other subterfuge to mislead you. Yes, their lies and smoke screens can be penetrated by Old School selling. But my question to you is: Do you want a customer list full of liars?

You can build a selling system on one of two assumptions. First, you can assume, along with the prophets of the Old School, that many buyers are indeed liars. If you make that assumption, you must follow it with all of the various techniques to overcome opposition. You must be prepared to suffer endless rejection, and you must continue the endless process of translating English into English. Or, second, you can shed the Old School and join the New School and make life almost infinitely easier.

The implications for your daily activity of what I just told you are quite profound.

Remember Dr Jones, who got the call from Beam of Light Financial Services? Here's how a practitioner of the New School would have handled it.

YOU: May I speak with Dr. Jones, please?

DR. JONES: Speaking.

YOU: Dr. Jones, this is Fred Smithers with Beam of Light Financial Services.

DR. JONES (interrupting): Excuse me, but I am really not interested.

YOU: Thankyouverymuch for your time. Have a great day. (Click. Dial tone.)

Thankyouverymuch, uttered as a single word, becomes the modern equivalent of Hiyo Silver and you disappear into the electronic haze of the telephone system in search of a prospect.

So, let's leave the Old School and its tired, old methods and go in search of the New School, a better way to prospect.

You have been spending a lot of time and money on the Old School. Now it's time to follow my advice: "Don't throw good money after bad," OK?

Copyright © 1986, 1997 by Bill Good

Most helpful customer reviews

18 of 19 people found the following review helpful.
Bill Good updates his classic work
By Ric Lager
The concepts in this book have changed the way I think about prospecting and have helped me dramatically improve the results from my prospecting calls every day. I have used Bill Good's concepts to build a niche business (retirement plan advice) from the ground up. I have used the Internet resources in this book to find the names of retirement plan participants to call at work, during the day. I then present and briefly qualify those who are interested. I routinely open 10-12 new client relationships each month.

10 of 10 people found the following review helpful.
It worked for me :)
By sjm
I started as a financial advisor with a major full service investment firm in May of 1983 and "grew up" with Bill Good's cherries and pits training and tapes (before "downloads!"). I began his Gorilla Marketing system in September 1987 (a few weeks before the crash) I guess I was doing around $250,000 gross at the time. He said I could double my production or work half as much. Well.... I'm glad to report that he helped me do more than both :) I've been doing over a Million for the last 10 years, averaging around 1.5 million a year. AND never working on Thursday or Friday afternoons or nights or weekends. And I guess barely during the day!

As good as all that looks on paper, the reality is my clients have gotten older. For the last 10 years I've been at a bit of a plateau at this 1.5 level. I was feeling like I've been going in circles without a compass lately and then I saw his new book. I figured it's basically the same book that he wrote 20 years ago. And in a way it is I guess, but he has TOTALLY inspired me with this new book! It's all been completely rewritten reflecting our world in 2008.
The number one reason his training helped me in the 80's and is helping again now is his way to take the emotion out of our prospecting and therefore make it possible to do the activities that are necessary to "happen upon" interested people. For me, it really makes the process almost fun (!) ... (have I lost my mind?)

5 of 5 people found the following review helpful.
Cold calling is NOT a waste of your time
By J. Mcalister
Bill's book has helped me realize a few things that I had forgotten when you are cold calling prospects. One of these is that when someone says they aren't intertested, don't push them too hard, otherwise you ruin your chances to "hunt" them another day. Also, don't try to call prospects and be the salesperson too. This IS a waste of your valuable time because you cannot gain any momentum. Bill uses real world examples of what doesn't work any why AND the correct approach to gain more sales.

See all 32 customer reviews...

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